This Privacy Policy explains how Woolbet, operated by Win Top Ltd, collects, uses, stores, and protects your personal data when you use our web platform. These practices apply fully to players residing in the United Kingdom. We encourage you to read this page carefully so you understand exactly how your information is handled.

What We Collect and Why

When you create an account with us, we collect information such as your name, date of birth, email address, and chosen payment details. This information is necessary to verify your identity, process deposits and withdrawals, and meet our obligations under anti-money laundering and responsible gambling standards. During transaction processing, we may also receive data from payment gateways and identity verification services — for example, confirmation that a card or bank account belongs to you. We only request what is genuinely needed to operate your account safely and compliantly.

We also collect technical data as you navigate our web platform. This includes session logs, browser type, device identifiers, and cookies that help us maintain site security, remember your preferences, and ensure the platform functions correctly. Cookies do not identify you personally on their own, but they allow us to detect unusual activity and protect your session. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect how parts of the site behave.

How We Protect and Share Your Data

Your data is protected using 256-bit SSL encryption during transmission, and stored on secure servers with restricted internal access. Only staff members who require access to perform their role — such as compliance, customer support, or fraud prevention teams — are permitted to view your personal information. We do not sell your data to third parties under any circumstances.

There are limited situations in which we share your data externally. These include passing necessary details to payment processors to complete transactions, sharing identity information with regulated verification services to confirm your eligibility to play, and disclosing data to regulatory or law enforcement authorities when we are legally required to do so. In each case, we share only what is strictly necessary and only with parties who are bound by appropriate data protection obligations.

We retain your personal data for as long as your account remains active. Following account closure or a period of inactivity, we keep your records for the duration required by applicable regulations — typically several years — to satisfy our legal and compliance obligations. Once that retention period has passed, your data is securely deleted or anonymised.

As a player based in the UK, you have the right to request access to the personal data we hold about you, ask us to correct any inaccuracies, or request the removal of your data where no legal obligation requires us to retain it. To exercise any of these rights, please contact us through our customer support channel. We will respond to verified requests within a reasonable timeframe. If you are not satisfied with how we have handled your data, you have the right to raise a concern with the relevant data protection authority in your jurisdiction.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable requirements. When we do, the revised version will be published on this page with an updated effective date. We recommend checking back periodically to stay informed of any changes.